When will my order ship?
Your order will usually ship the next business day but can take up to 4 days to process depending on which items you are getting shipped.
How much does shipping cost?
We offer fast, free, and carbon-neutral shipping on every order over $150.
Here’s how much shipping costs by order:
Grocery: Free shipping on orders over $150, or between $6.99 and $19.99 depending on order weight.
Frozen: Free shipping on orders over $150, or between $6.99 and $19.99 depending on order weight.
Vitamins and Supplements: Free shipping on orders over $150, or between $6.99 and $19.99 depending on order weight.
Wine: Free shipping on orders over $150, or between $6.99 and $19.99 depending on order weight.
How can I track my order?
Once your order is placed, you’ll first receive an email confirming your order. Once your order is processed, you’ll receive an email with your order tracking number.
If you want extra support, feel free to reach out to the Customer Success team at (909) 301-1330 or by emailing email@example.com.
Do you ship internationally?
We are currently shipping within the United States only. We will expand our reach to other countries very soon.
What is your return policy?
We accept returns of non-food items within 30 days of purchase. To ensure product quality we unfortunately cannot accept the return or exchange food that has been received intact. If your order is damaged in transit, we will gladly replace it for you. A shipping label will be provided for the order, by our team, and the shipping and handling costs for the return shipment back to our warehouse will be automatically deducted from the final refund.
If you are ever unsatisfied with your product, please don’t hesitate to contact us and share with us your suggestions or experience. If you are unhappy with your purchase for any reason, please contact us at firstname.lastname@example.org.
Is it okay to take Cymbiotika products together?
Yes, it is okay to take Cymbiotika products together! Mix them together or have separately throughout the day! We suggest that you take products at different times throughout the day since they have specific benefits that can be more effective if used at the recommended time. However, taking them whenever you want or mixing them together will not decrease the health benefits or potency!
When is the best time to take Cymbiotika products?
Cymbiotika products can be taken anytime, with the exception of Cymbiotika Synergy B-12, which we recommend taking before 2 pm.
Are all of your Cymbiotika products vegan?
All of our Cymbiotika products are vegan except Regenesis.
Are all of your Cymbiotika products organic?
Many of our products contain organic ingredients, however some of our products such as Cymbiotika contain wildcrafted and biodynamic ingredients which are often higher quality than organic. All of the Cymbiotika ingredients are Non-GMO and Free of chemicals, and toxins found in commercially grown foods.
Are your Cymbiotika products safe for kids?
We always recommend working with a pediatrician when considering our products for your children's health.
Are import fees and taxes included in shipping and handling?
Only the cost of shipping is included. Recipient is responsible for all fees required by the receiving country.